LingoCare

LingoCare is a multilingual mental health literacy program by Vancouver Coastal Health to help educate newcomer youths on mental wellness through their school system in order to raise awareness and provide access to mental health support without language barriers.

Context: [Describe the context of the project]

Goal:

• Addressing issues in health care for limited English proficient (LEP) patients
• Promotion of cultural competent health care
• Connecting patients, healthcare professionals, and communities in a collective healthcare model

Brief Multilingual Goverment Service design

Timeline: 6 weeks

Intended Client Vancouver Coastal Health

Software:

Role Service designer

Process

[Describe the process you went through to complete the project.]

Identify areas of interest

Research

Identify problems

Issues in existing Canadian Mental health care system

• Monolingual narration and approach
• Lack of cultural-competent, oppression-focused and trauma-informed care
• Difficulties in connecting to a health care professionals and long wait time

Challenges of Newcomer youths

• Facing mental health issues such as depression, anxiety, PTSD or migratory grief
• Stigmas around mental health issues in different cultures cause hesitation in seeking care
• Accessibility issues such as language barriers and insurance coverage.

Design Proposal

Feedback from external partners

Building Empathy

Service Structure

Results

Service Demo Video

incoming

Reflection

[Reflect on what you learned from the project, any challenges you faced, and how you overcame them.]