UX & SERVICE DESIGNER AND RESEARCHER
Linh Phan
Build accessible, effortless and delightful learning experiences through user-centered design, combining user research, product thinking, and thoughtful service design.
Evidence led. Impact focused. AI enabled.
Case studies
01
Learning home: designing a personalized learning hub
An authenticated landing page in Catalogue that makes it easier to discover relevant learning products and quicker access to pending training
Sole UX designer
IA
UI design
UX testing
View project
02
Account management refresh
Redesign the account management experience for a smoother start to learning
UX research
Prioritization
Continuing product improvment
View project
03
INC111 Learning Experience Evaluation
Using UX and Service design to evaluate learning product and provide improvement recommendations
UX research
UX writing
Service design
Co-design workshop
View project
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